Customer Service
FCI SELF-SERVICE OPTIONS:
FCI offers an automated phone system, borrower portal, and a mobile app called “FCI Borrower App” for both Apple and Android users.
Phone support is available at (800) 931-2424, option #1 for loan servicing, from 8 am to 5 pm PST, Mon-Fri.
REQUESTING PAYOFFS FROM FCI:
Send payoff requests via email to payoff@myfci.com, fax to 714-282-2429, or submit through the “FCI Borrower App”. Payoff fees may apply.
FCI PAYMENTS:
CV3 borrowers are required to maintain auto ACH or bill pay throughout the life of the loan to avoid an Event of Default. Borrowers may choose their ACH draft date, as long as it’s within the grace period. Auto ACH account information can be updated using the borrower portal at www.myfci.com.
For bill pay, mailing address for payments:
FCI Lender Services
Attn: Loan Servicing Dept.
PO Box 27370
Anaheim Hills, CA 92809
For questions, concerns, and/or escalated matters, please contact CV3 Asset Management at AMG@cv3financial.com
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