YOUR LOAN, OUR PRIORITY
At ServEase, we’re committed to providing you with the exceptional service and support you’ve come to expect from CV3—throughout the entire life of your loan. Unlike traditional mortgage lending models, where loan origination and servicing are often separate and disconnected, ServEase brings these two vital processes together under one roof. This integration ensures that the dedication and care you experienced during the loan origination phase continue seamlessly through the servicing stage.
With ServEase, we’ve made the servicing experience a top priority because we’re committed to building long-lasting relationships with our customers. Our powerful, secure digital servicing platform gives you everything you need to manage your loan in one place:
- Schedule and make payments with ease.
- Track your loan balances in real time.
- Access, print, and e-file important tax forms.
- Quickly obtain accurate loan account and payoff statements.
ServEase also enhances communication by providing real-time notifications that help reduce delinquencies and prevent defaults. This proactive approach improves loan performance and gives you greater transparency into your loan’s status.
FREQUENTLY ASKED QUESTIONS
Got a question? Let us help you find what you need:
ACCOUNT SETUP
When will my ServEase account be activated?
Your ServEase account will be activated 5 days after your loan has funded. You can log in HERE.
What should I do if I need help with my login?
If you’re having trouble logging in, you can reset your password by clicking the “Forgot Password” link on the login page. If you continue to experience issues, please contact customer support at 844-671-0380.
How can I change my PIN or password?
To change your PIN or password, log into your ServEase account, navigate to the “Account Settings” section, and follow the prompts to update your credentials.
Can I merge multiple loan accounts into one ServEase account?
Yes! Each loan will have its own unique account number for management; however, once you are logged in with one of your loan accounts, you may link other loan accounts together by clicking “Link Accounts” at the top of your screen.
How do I update my account or contact information?
To update your account or contact information, log into your ServEase account, navigate to the “Profile” section, and make the necessary changes. You may also contact customer support at 844-671-0380.for assistance.
PAYMENTS
Can I make changes to my ACH account for automatic payments?
Yes. Your ACH payment is automatically set to withdraw from the account # you provided at closing. To update your ACH account details, please click here to submit your request to our Team. It may take up to 5 business days for changes to take effect.
Can I make a one-time payment using my bank account, debit card, or over the phone?
Yes, you can make a one-time payment online using a bank account or debit card. Alternatively, you can make a one-time payment over the phone (ACH) by calling 844-671-0380. You are unable to make a payment using a credit card.
How can I view my payment history?
You can view your complete transaction history by logging into your ServEase account. Your payment history is available for the past 12 months and can be exported for your records.
PAYOFFS
How do I request a payoff statement?
To request a payoff statement, please click here to submit your request. You will receive your payoff statement via email with all the necessary details to close your loan within 5 business days.
How do I pay off my loan?
To pay off your loan, first request a payoff statement by clicking here. Follow the instructions provided in the payoff statement to make your final payment.
Once I have paid off my loan, are there any additional steps required?
After making your final payment, allow 7 business days for processing. You will receive an email confirming your payment and the closure of your loan account once the process is complete.
FORMS
How do I obtain my tax forms?
All relevant tax forms are accessible through your ServEase online account. Simply log in and navigate to the “Tax Forms” section, where you can view, download, or print the necessary documents.
Where can I access other loan-related forms?
Other loan-related forms, such as statements or notices, can be found in the “Documents” section of your online account. If you need a specific form and cannot locate it, please contact customer support.
Can I view my full account history?
Yes. Your full account history, including transactions and communications, is available in your online ServEase account under the “Account History” section.
INSURANCE
What is force-placed insurance?
Force-placed insurance is insurance coverage that is purchased by your lender when there is no evidence of adequate insurance on your property. This coverage is generally more expensive than standard policies and provides less protection.
Why was force-placed insurance added to my account?
Force-placed insurance may be added to your account if you fail to provide proof of sufficient insurance on your property. If you have received notice of force-placed insurance, you should contact your insurance provider to ensure continuous coverage and provide the necessary documents to ServEase.
GENERAL
How can I contact ServEase Customer Support?
You can reach ServEase Customer Support in the following ways:
- Email: support@ServEaseServicing.com
- Phone: 844-671-0380 (Monday thru Friday, 8 am – 5 pm PST)
- Online: Log in to your ServEase account and use the “Contact Us” form at ServEaseServicing.com.
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